How we handle your information.

Last updated November 5, 2026

Xpert Fulfillment, Inc. (“Xpert”, “we”, “us”) is a fulfillment company located at 2532 Benzie Hwy, Benzonia, MI 49616. We collect only the information we need to answer enquiries, run our fulfillment services and improve our website. We do not sell your personal information.

Information we collect on our website

Quote and contact requests

When you send a quote request, we collect what you type into the form: your name, company, email address, phone number (optional), approximate monthly orders and any details you add. We also note which page you sent it from and how you first reached our site (for example, a search engine, an ad, or a link). We use this to reply to you and prepare a quote. Your request is emailed to our team.

Visit information

When you browse our site, our server records basic visit information: the pages you view, the date and time, your IP address, the type of device (computer, phone or tablet), the website or ad that referred you, any campaign tags in the link you followed, and your approximate country based on your IP address. We use this to understand how people find us and which pages are useful. Automated visitors such as search-engine robots are left out.

Cookies

• Visitor cookie (xf_vid). A random ID, kept for up to one year, so repeat page views count as one visitor in our own reports. It does not contain your name or contact details.
• Session cookie. Keeps the quote form working and remembers how you arrived at the site. It is deleted when you close your browser.
• Google Ads. We advertise on Google. Our pages load the Google Ads tag, which uses cookies to measure whether an ad click led to a quote request. Google handles that information under its own privacy policy. You can manage ad personalization at adssettings.google.com.

You can block or delete cookies in your browser settings. The site still works without them.

Information in the mobile app and client portal

The Xpert Fulfillment app and our client portal are for existing Xpert clients. Accounts are set up by Xpert; you cannot create an account in the app.

• Sign-in. You sign in with the username and password Xpert gave you. The app sends them securely to our server to check them and does not store your password. Once you sign in, the app keeps a sign-in key in your phone’s secure storage (Keychain on iPhone, Keystore on Android) so you stay signed in. Signing out deletes it from the phone and ends the session on our server. Sign-ins end on their own after 90 days without use.
• Your account data. The app shows your company’s orders, shipping and tracking details, and inventory from our systems. This includes the names and shipping addresses of your customers on your orders, which we hold to fulfill those orders for you.
• Push notifications. If you allow notifications, the app creates a push token for your phone. We store the token with your account, your phone type (iPhone or Android) and the alerts you chose (for example, “order shipped”), so we can send those alerts. Alerts are delivered through Expo’s push service and Apple or Google’s notification services. You can turn alerts off in the app or in your phone’s settings at any time.
• Security. We record failed sign-in attempts, with the IP address, to protect accounts from password guessing.

The app does not use advertising, does not track you across other apps or websites, does not use your location, contacts, photos or camera, and does not include third-party analytics.

How we use information

• To reply to enquiries and prepare quotes
• To provide fulfillment services to our clients, including receiving, storing, packing and shipping orders
• To show clients their orders, tracking and inventory, and send the alerts they ask for
• To keep our website, portal and app secure
• To understand how visitors find our site and measure our advertising

Who we share information with

We do not sell or rent personal information. We share it only as needed to run our business:

• Shipping carriers such as UPS, USPS, FedEx and DHL eCommerce, which receive the delivery details needed to ship an order
• Service providers that host our website and systems, deliver email, and deliver push notifications (Expo, Apple and Google)
• Google, for ad measurement on our website, as described above
• Authorities, when the law requires it

How long we keep information

We keep quote requests and visit records for as long as they are useful for our business and reporting. We keep client account and order information for as long as the client relationship lasts and as long afterward as we need it for legal, tax and accounting records. Push tokens are removed when you sign out or turn alerts off, or once they stop working.

Your choices and requests

You can ask us to tell you what personal information we hold about you, correct it, or delete it. Clients can ask us to close their app and portal accounts and delete the data linked to them, except where we must keep records by law. Email bob@xpertfulfillment.com and we will respond within 30 days.

Security

Our website, portal and app use encrypted HTTPS connections. Access to client data is limited to the client’s own account and to Xpert staff who need it to do their work. No system is perfectly secure, but we take reasonable steps to protect the information we hold.

Children

Our services are for businesses. Our website and app are not meant for children under 13, and we do not knowingly collect their information.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top.

Contact us

Xpert Fulfillment, Inc.
2532 Benzie Hwy
Benzonia, MI 49616
bob@xpertfulfillment.com
(888) 590-0069