Order fulfillment
Disciplined pick, pack, and ship workflows built around your products, presentation standards, sales channels, and customer promise.
Fulfillment services & rates
The work behind dependable fulfillment.
Core fulfillment capabilities matter. The way they are operated, communicated, and adapted to your requirements matters even more.
Core operation
From receiving through shipment.
Everything runs from our 100,000-square-foot, FDA-registered facility in Benzonia, Michigan. Specific service levels, systems, volumes, and commitments are defined around each program during discovery and solution design.
Inventory operations
Structured receiving, storage, and inventory handling designed to keep status clear and discrepancies visible.
Same-day shipping
Orders in by 1:00 PM Eastern ship the same day via UPS, USPS, FedEx, and DHL eCommerce, with the right service chosen for cost and speed.
Value-added work
Kitting, inserts, labeling, assembly, special packaging, and rush requests, handled around the work your orders actually require.
Capabilities
Built around the actual work.
Each workflow is documented around the product, order, presentation, shipping, and exception requirements that make the program distinct.
Receiving
Documented intake and handling designed to surface discrepancies instead of burying them.
Pick and pack
Repeatable fulfillment processes shaped around product, packaging, and order requirements.
Kitting and inserts
Controlled assembly and presentation work for launches, campaigns, and recurring programs.
Labeling
Product and shipment labeling performed against agreed specifications and workflows.
Shipping
UPS, USPS, FedEx, and DHL eCommerce, with same-day shipping on orders received by 1:00 PM Eastern and Saturday shipping on some products.
Exception support
Responsive investigation when an order, address, item, or shipment needs human attention.
Rates
Straightforward pricing, negotiated to fit.
Our standard rates go as low as $1.25 per order. Rates are negotiated based on monthly volume, storage requirements, and shipping method. Ask us for a quote built around your products.
From $1.25 per order
Pick, pack, and ship rates negotiated around your monthly volume, storage needs, and shipping method.
50 SKUs included
Every quote includes 50 active SKUs. Additional active SKUs are $1 per month, and inactive SKUs are never billed.
Storage from $135/month
A monthly base rate plus a per-pallet rate (one pallet = 64 cubic feet), based on what is on hand at invoicing.
No receiving fees with an ASN
Send inventory with an advance ship notice and receiving is free. Floor-loaded or unsorted freight is unloaded and sorted at $40/hour.
Packaging your way
Use your own packaging, or we supply standard packaging for $0.35 per order. Oversized or special materials at market rate.
Projects and returns
Kitting and special projects at $40/hour. Returns are $2.00 per order plus return shipping.
Benefits of choosing Xpert
- No setup fees
- No minimums
- No “account processing” fees
- No receiving fees on inventory sent with an ASN*
- Discounts on inbound freight
- Kitting and custom packaging available
*Inventory that arrives floor-loaded or unsorted is unloaded and sorted at $40/hour.
Domestic shipping
Ship closer to more of your customers.
Our facility is in Michigan, which puts 72% of the US population in Zone 5 or less. That can translate into real savings on your shipping costs.
Please contact us for specific shipping rates.
- Discounted daily pickup rates
- Discounts based on your volume and average package weight
- Real discounted rates, not inflated “retail” baselines
- Same-day shipping on orders received by 1:00 PM Eastern
- Saturday shipping available on some products
- LTL freight carriers available
- Manage your orders remotely in the Xpert client portal
USPS
- Ground Advantage
- Priority Mail
- Priority Mail Express
- Parcel Select
- Media Mail
- Library Mail
- First-Class Mail (letters & flats)
UPS
- UPS Ground
- UPS Ground Saver
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS 2nd Day Air A.M.
- UPS Next Day Air Saver
- UPS Next Day Air
- UPS Next Day Air Early
FedEx
- FedEx Ground
- FedEx Home Delivery
- FedEx Ground Economy
- FedEx Express Saver
- FedEx 2Day
- FedEx 2Day A.M.
- FedEx Standard Overnight
- FedEx Priority Overnight
- FedEx First Overnight
DHL eCommerce
- DHL Parcel Ground
- DHL Parcel Expedited
- DHL Parcel Expedited Max
International shipping
Reach customers around the world.
We ship worldwide with USPS, UPS, FedEx, and DHL eCommerce international services. Customs documentation is $1.50 per international or military order. Contact us for specific international rates.
USPS
- First-Class Package International
- Priority Mail International
- Priority Mail Express International
- Global Express Guaranteed
UPS
- UPS Standard (Canada & Mexico)
- UPS Worldwide Economy
- UPS Worldwide Saver
- UPS Worldwide Expedited
- UPS Worldwide Express
- UPS Worldwide Express Plus
FedEx
- FedEx International Ground (Canada)
- FedEx International Connect Plus
- FedEx International Economy
- FedEx International Priority
DHL eCommerce
- DHL Parcel International Standard
- DHL Parcel International Direct
Based outside the US? Keep your inventory here and ship to American customers as domestic orders. US fulfillment for international brands
Selling on Amazon? We receive, label and prep your inventory and ship it into Amazon fulfillment centers, then fulfill your other channels from the same stock. Amazon FBA prep
A strong operating fit
Built for brands that care how the work gets done.
We are most useful when fulfillment is an important part of the customer promise and both teams want a relationship built on clarity, preparation, and accountability.
- You value dependable execution more than a generic rate-card relationship
- Your products or orders require documented handling and attention to detail
- Your team wants direct communication when exceptions need a decision
- You are willing to define requirements clearly before the operation launches
A better operating relationship
Bring us the complicated parts.
A useful conversation starts with your operating requirements, recurring friction, and what your current fulfillment model is not solving.